Customer Support Representative
WHIZZ, Gabon
Job Description
Whizz is an NYC-based mobility company on a mission to help the fast-growing and undeserved segment of gig workers acquire and use expensive electric vehicles to boost their profits when traditional financing is not an option. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers.
Why we’re seeking for a Customer Support representative:
As Whizz continues to grow, we are expanding our Customer Service team. As a key member of our team, you will be responsible for ensuring that our customers receive the best possible experience. If you are a self-starter with a passion for customer service, we'd love to hear from you.
Responsibilities
Efficiently handle a large number of chats and calls (no cold calling)
Proactively provide in-depth details about our electric bikes and arrange appointments
Address customer concerns and objections diligently, ensuring their satisfaction
Use selling techniques to offer our additional products to existing customers or turn potential customers into our clients
Requirements
Excellent knowledge of English (at least C1 - Advanced level)
French native/fluent speaker
1+ years of experience in customer support or sales
High-speed internet connection
Availability to work on the New York time zone schedule (New York Time)
Exceptional problem-solving and negotiation skills